Nothing new under the sun
Rob,To be honest, that is just what some of us have been doing for years. You can even trace it back to the Stadia model used by Quint Wellington Redwood when I was with them many many years ago In my...
View ArticleAgile ITSM
I have been working in IT for more years than I care to remember! My father was a programmer in the 1950s and in the latter part of his career he was an Ops Manager. He was one of the first to write...
View ArticleWelcome
RobWelcome. For a while now I have been using a very simple customer focused program to help IT organizations define a problem, and make it go away. Timeboxed to a 30 -day cycle as Jim endorsed, it...
View ArticleMakes perfect sense
First thing I thought of when reading this was "try something different to get a different result / definition of insanity thing".This seems really well thought out, but you're (we're) going to have...
View ArticleMight still be inside-out
Tom, Skep, correct me if I have misread the program. But using CSI and focusing on dismantling 'processes' into bite size chunks both invite inside-out thinking. As I commented below - I encourage...
View ArticleQuite the opposite
"Doing fewer processes or less of each process are both inside-out. " Not they're not. Quite the opposite.The value we are asked (or propose) to produce is A Therefore the business goals are B...
View Articlebut
I agree that the process is the cart, not the horse, but Good Process can underpin/support good Work Practice. Process should connect work practices. Maybe we're just talking about semantics here -...
View Articleprocess vs practice
We are just talking semantics. I hate the word "process". A process has inputs, outputs and a defined repeatable sequence of tasks. The outputs are predictable given the inputs. That describes a tiny...
View ArticleWith respect it is... agree to differ
If you are focused on the service, process, practice, infrastructure, procedures, policies and so on - you ARE inside-out - period. Outside-in thinking STARTS and stays with the customer/consumer side...
View ArticleAgile ITSM
I don't know why I didn't search "Agile ITSM" when I first wrote this post, but I didn't. I'm not trying to "own" that phrase. Anyway I finally did, and found a DITY newsletter I had missed first time...
View ArticleDon't try to change the culture
Tipu's #2 is unrealistic. One consulting project will not change the culture. That will not work and I don't think you really mean it. Companies have their culture and that will not change even if you...
View ArticleCoda to that post
Hi Rob, That post generated some discussionhttp://www.lean4it.com/2010/01/agile-it-service-management-why-its-an-ox... and I've had some second thoughts about it as noted in the comments. In particular...
View Articlebad habits
Good point. It depends what you mean by "change". Yes you cannot readily transform a culture but you can make minor adjustments - as you say, correcting bad habits.
View Articlecute phrase
I'm aware of that principle "to reduce the risk from change, you should practice it more.". I'm reminded of some of the exciting new discoveries and principles cute phrases from other radical movements...
View Articlegood subject to empirical testing
Well, this would all be quite suitable for empirical testing, if we could get at the data we need. Either change is perfectly negatively correlated with stability, or it isn't. If it isn't, perhaps...
View ArticleLike any social science, IT
Like any social science, IT is hard to empirically measure.Companies are performing the experiment but both sides will claim successAfter 20 years we still can't agree ITSM is a good idea.
View ArticleGrowing list of free Tipu resources for all the ITSM philosopher
There are now a number of free resources available on my Tipu website includingExecutive summaryWhy Tipu?The Tipu FrameworkAll the ITSM philosophers who follow this blog will be interested in the last...
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